8.1. A refund for the Ticket(s) is made in the amount of the face value of the Ticket indicated on the ticket, less the service fee, if any was charged.
8.2. Funds for the Ticket(s) claimed for refund due to the illness/death of the Customer or their close relative are refundable upon presentation of supporting documents.
8.3. Funds for the Ticket(s) claimed for refund due to the cancellation of the Performance through the Organizer’s fault are refundable regardless of the date of request in the amount of 100% of the face value of the Ticket indicated on the Ticket.
8.4. In the event of the Customer’s refusal to attend the Performance for reasons not provided for in clauses 8.2–8.3 of this Offer, the amount to be refunded is determined in accordance with the requirements of the current legislation and depends on the period of the Customer’s request to the Organizer according to the following rules, if the Customer has submitted a refund application:
— less than 3 days before the day of the Performance – no refund is made;
— from 3 to 5 days before the day of the Performance – only 30% (thirty percent) of the face value of the Ticket is refunded;
— from 5 to 10 days before the day of the Performance – only 50% (fifty percent) of the face value of the Ticket is refunded;
— 10 days or more before the day of the Performance – 100% (one hundred percent) of the face value of the Ticket is refunded.
The service fee is non-refundable (if the service fee was charged when the Customer purchased the Ticket).
8.5. To receive funds, the Customer/Ticket Holder undertakes to provide the Organizer with:
— a refund application in the form established by the Organizer;
— the ticket(s);
— the cashier’s receipt;
— passport details and, if necessary, present the original passport.
8.6. For cashless payment of Tickets, the refund is made by transferring the funds to the settlement account from which payment was made, within 10 (ten) business days from the date the refund application is filed, unless other periods are indicated by the Organizer. The refund is made only to the settlement account from which payment was made.
8.7. The refund is made within 10 (ten) business days from the day the refund decision is taken, using the method that was used when purchasing the Ticket.
8.8. Funds for an unused Gift certificate (i.e. a Gift certificate not exchanged for a Ticket before the end of its period of use indicated on the Gift certificate) are non-refundable.
8.9. The Customer accepts and agrees that the official information evidencing the cancellation, replacement or rescheduling of the Performance is the information provided by the Organizer and sent to the Customer’s contact e-mail/phone details (if they were provided by the Customer when purchasing the Ticket) or posted on the Organizer’s Website.